Privacy Policy
How Migration Services collects, uses, stores and discloses your personal information. Last updated 2026.
On this page
Who we areInformation we collectHow we use it When we disclose itThird party toolsCookies and analytics Storage and securityYour rightsContact and complaintsWho we are
This website is operated by Migration Services Pty Ltd (ABN 84 610 447 786), a registered Australian migration practice, Registered Migration Agent MARN 0965239. In this policy, we, us and our refer to Migration Services. We are committed to protecting your personal information and handling it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
We collect personal information you give us directly, for example when you complete our contact or enquiry form, email us, call us, or engage us for migration assistance. This can include:
- Your name and contact details, including email address and phone number
- Your nationality and citizenship
- Visa and immigration details, including current visa status and expiry, and the visa you are interested in
- Information about your circumstances that you choose to share in your message
- Any documents and information you provide if you become a client
We also collect limited technical information automatically when you visit the site, such as your IP address and browsing activity, through cookies and analytics tools described below.
How we use your information
We use your personal information to:
- Respond to your enquiry and contact you by your preferred method
- Assess your situation and provide migration assistance and related services
- Send you a confirmation that we have received your enquiry
- Manage our relationship with you and meet our professional and legal obligations
- Improve our website and services
We only use your information for the purpose you provided it, for related purposes you would reasonably expect, or as permitted or required by law.
When we disclose your information
We do not sell your personal information. We may disclose it to:
- The Department of Home Affairs and other government agencies, where necessary to provide migration assistance on your behalf
- Service providers who help us operate, for example our email delivery provider and our practice management system
- Others where you have consented, or where we are required or authorised by law
Some of our service providers may store or process data outside Australia. Where that occurs, we take reasonable steps to ensure your information is handled consistently with this policy. [VERIFY overseas disclosure details for your providers]
Third party tools we use
To operate this site and communicate with you, we use trusted third party services, including:
- Mandrill (Mailchimp Transactional) to send enquiry confirmation and notification emails
- Educli, our practice management platform, to manage enquiries and client files
- Google (Analytics and Tag Manager) and Meta (Pixel) for website analytics and advertising measurement
Each provider handles data under its own privacy terms. [VERIFY this list matches the tools you have enabled]
Cookies and analytics
Our website uses cookies and similar technologies to understand how visitors use the site and to measure our advertising. You can control cookies through your browser settings. Disabling cookies may affect how parts of the site work.
Storage and security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. We retain personal information for as long as needed to provide our services and to meet our legal and professional record keeping obligations, after which we take reasonable steps to destroy or de-identify it. [VERIFY retention period]
Your rights
You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.
Contact and complaints
If you have a question about this policy, want to access or correct your information, or wish to make a privacy complaint, contact us at [email protected] or on +61 406 653 713. We will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Migration Services Pty Ltd, Manly, Sydney - NSW and Gold Coast - QLD. Registered Migration Agent MARN 0965239.